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RETURN & REFUND POLICY

Last Updated: November 2025
Thank you for shopping with Beyond Her Lens, LLC, DBA BarDownOSR
Each item in our store is custom made just for you, and we want you to love your order.
This policy explains how returns, replacements, and refunds work.

⭐ 1. Made-to-Order Products

All of our merchandise is produced on demand by our fulfillment partner, Printful.

Because items are printed or embroidered specifically for each customer:

We cannot accept returns or refunds for:

  • Buyer’s remorse

  • Ordering the wrong size

  • Change of mind

  • Color differences due to screen settings

  • Items that have been worn, washed, or altered

This policy follows Printful’s required guidelines.

⭐ 2. Damaged, Defective, or Incorrect Items (We Fix These!)

If your order arrives with an issue, we will gladly replace it.

We will replace or refund items that are:

  • Misprinted

  • Damaged

  • Defective

  • Incorrectly shipped

To request a replacement:

Please contact us at BarDownOSR@gmail.com within 14 days of delivery and include:

  • Your order number

  • A clear photo of the issue

  • A brief description of what went wrong

Once confirmed, we’ll submit a replacement request to Printful and ship a new item at no cost to you.

⭐ 3. Returns Are Not Accepted Without Prior Approval

Because items are custom-made, returns must be approved before sending anything back.

Please do NOT ship items back to the return address on your package.

That address belongs to Printful’s facility and is not a general return location.

Unapproved returns may be rejected.

⭐ 4. Lost or Stolen Packages

If your tracking shows “delivered” but you didn’t receive your package:

  1. Check with neighbors or family members

  2. Confirm the shipping address on your order

  3. File a claim with the carrier (USPS, UPS, FedEx)

  4. Contact us — we will do everything we can to assist

Printful may offer replacements in some cases, but it is not guaranteed.

⭐ 5. Wrong Address Entered

If a customer enters an incorrect shipping address:

  • Printful will charge a reshipping fee

  • We will notify you of any additional charges

  • Once reshipped, delivery times restart

Unfortunately, we cannot refund orders shipped to an incorrectly entered address.

⭐ 6. Cancellations

Because items go into production quickly:

  • Orders cannot be canceled once production begins

  • If you need to change or cancel an order, contact us immediately

  • We will do our best, but we cannot guarantee changes

⭐ 7. Books & Photography Products

Printed books, photo prints, and physical photography items are also made to order.

For these items:

  • No returns for customer preference

  • Replacements offered for damage, printing defects, or shipping issues

Digital books or downloads (if offered) are non-refundable.

⭐ 8. Refunds (If Applicable)

If a refund is approved instead of a replacement:

  • Refunds go to the original form of payment

  • Processing times depend on your bank or card issuer

  • Shipping fees are non-refundable unless the product was defective or misprinted

⭐ 9. How to Contact Us for Support

We’re here to help!

If you have questions about your order or need to start a replacement request, email us at:

📧BarDownOSR@gmail.com
We typically respond within 24–48 hours.

🌟 Summary — We Want You Happy

Because everything is custom-made, we can’t accept general returns, but we always replace items that arrive damaged or incorrect.

We appreciate your understanding and support of our small business!

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